Frequently Asked Questions
If you don't see your question here, feel free to send an email to elizabeth@ellieshandcraftedjewelry.com or a message through the contact form.
I am taking custom orders! If you'd like to have a one-of-a-kind piece created, you can fill out a Custom Request Form under the "Contact" menu.
Order Shipping Cost: Flat Rate of $5.00 for orders over $75. Orders ship in 1-2 business days from the date the order is placed, (between Monday - Friday). Shipping usually takes 3-5 business days in the US. Please remember that once your order is in the hands of the Post Office, I no longer have control of your order. The moment the package is shipped, you'll receive an email with the tracking number to keep tabs on your order. If you have any questions or concerns, please don't hesitate to send me a message through the contact form or send your email to elizabeth@ellieshandcraftedjewelry.com.
Please contact me within 7 days of receiving your order to file for a return or an exchange. Items being returned or exchanged must be shipped back to Ellie's within 14 days from the date of delivery to receive your refund. Return labels are to be obtained by the buyer.
Yes and no. Copper reacts differently to different people based on their own unique body chemistry. Most of my pendants and earrings are made with raw copper with does oxidize and can turn your skin green. I offer to treat jewelry pieces with a sealant known as Renaissance Wax, but that does not guarantee that it will not turn your skin green as all sealants do wear off over time.
I get my stones from a US based company called CADSANS. They provide excellent quality stones and are ethically sourced.
The vast majority of my pieces are crafted with solid sterling silver or copper wire. Occasionally, I create pieces with solid brass or gold-filled wire. I source my wire from Rio Grande and CraftWireUSA.
Actually, I do! I've just begun to create courses for those looking to try their hand at wire weaving. You can find out more by looking under "Beginner Course" or "Vault Membership" in the main menu.
Due to the nature of digital items, I don't accept refunds. However, if you signed up for the Beginner Course, you can get a refund within 30 days of purchasing the course. If you do have questions about your order, please send a message through the contact form!