FAQ's
If you don't see your questions here, feel free to send an email to elizabeth@ellieshandcraftedjewelry.com or a message through our contact form.
I get my stones from a US based company called CASDANS. They provide excellent quality stones and are ethically sourced.
The vast majority of my pieces are crafted with solid sterling silver or copper wire. Occasionally, I create pieces with solid brass or gold-filled wire.
Actually, I do! I've just begun to create courses for those looking to try their hand at wire weaving. You can find them under the "Learn" button in the top menu.
Due to the nature of digital items, we don't accept refunds. If you do have questions about your order, please send us a message through the contact form!
Yes and no. Copper reacts differently to different people based on their body's chemistry. Most of my pendants and earrings are made raw copper which does oxidize and can turn your skin green. I offer to treat jewelry pieces with a sealant known as Renaissance Wax, but that does not guarantee that it will not turn your skin green as all sealants do wear off over time.
I am taking custom orders!
If you'd like to have a one-of-a-kind piece created, you can fill out a Custom Request Form under the "Contact" menu option.
Order Shipping Cost: Flat Rate of $5.00
Orders ship in 1-2 business days from the date the order is placed. Shipping usually takes 3-5 business days in the US.
Please remember that once your order is in the hands of the Post Office, I no longer have control of your order. The moment the package is shipped, you'll receive an email with the tracking number to keep tabs on your order. If you have any questions about your order, please don't hesitate to send me a message or email elizabeth@ellieshandcraftedjewelry.com.
Please contact me within 7 days to file for a return or an exchange. Items being returned or exchanged must be shipped back to Ellie's within 14 days from the date of delivery.
Return labels are to be obtained by the buyer.